Greg needs a preventative solution for this podcast in case he says something wrong.
As lots of people in Greg’s life know, he’s prone to saying controversial, provocative things. Oftentimes for his own amusement. Oftentimes just for a reaction. It’s sick. It’s messed up. He doesn’t mean it. He’s sorry and he hopes he’ll do better.
Do you feel better about Greg? If you feel one-percent better, it’s because of our guest, crisis-mode smooth speaker Leonard Greenberger who talks about how to effectively get out of disasters in a fully human way and deeply effective way (and it even works for sociopaths!).
Leonard Greenberger has a podcast called What to Say When Things Get Tough and a book with the same name. He is an academic researcher, but more importantly, a practitioner and consultant to businesses regarding “risk communication” when they make terrible mistakes and just do general dumb stuff.
But it works for your personal life, too!
Clinton, Reagan, Felicity Huffman. It’s all very insightful. It’s on this show.
Greg used one of the techniques discussed here at his day job a few weeks ago and for once, he didn’t feel like a sociopath.
We are so sorry for all that he’s wrought.
Show Links:
What to Say When Things Get Tough: Business Communication Strategies for Winning People Over When They’re Angry, Worried and Suspicious of Everything You Say by Leonard Greenberger, https://amzn.to/3hBr1GD
What to Say When Things Get Tough – https://podcasts.apple.com/us/podcast/id1519077522
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